Summary notes from Lean Start-up Meetup on how to get into a Start-Up Accelerator (Melbourne 31 Jan 2012) The Meet-up started with a presentation from the Angelcube Accelerator. It then went on to a Q and A with entrepreneurs who…
Saga of MYKI continues. They apologise…which is good. No other key customer care responses. Shame so much public funding spent on a system with key shortcomings & inefficiences. Such dramas also encourage people to take cars rather than public transport.…
This week, when I was updating some training notes for the “Great Service†course I teach, I ran across this excellent set of principles from a new (Kindle) book on word of mouth marketing (and its servicing implications.) My slight…