Saga of MYKI continues. They apologise…which is good. No other key customer care responses. Shame so much public funding spent on a system with key shortcomings & inefficiences. Such dramas also encourage people to take cars rather than public transport.…
The little saga below is a story of exactly what should not happen with customer service and technical systems. And when it does happen, what should be done by well informed and well trained customer service folk in order to…
This week, when I was updating some training notes for the “Great Service†course I teach, I ran across this excellent set of principles from a new (Kindle) book on word of mouth marketing (and its servicing implications.) My slight…