Saga of MYKI continues. They apologise…which is good. No other key customer care responses. Shame so much public funding spent on a system with key shortcomings & inefficiences. Such dramas also encourage people to take cars rather than public transport.…
Case study in customer service failure by MYKI
The little saga below is a story of exactly what should not happen with customer service and technical systems. And when it does happen, what should be done by well informed and well trained customer service folk in order to…